FAQ
Frequently asked questions
Answers to common questions about our products, quality, EUDR, logistics and samples.
Cocoa beans and derivatives (butter, powder, mass), plus Arabica and Robusta green coffees. Actual availability per season is to be confirmed.
Yes. Use the “Request a sample” form, specifying the product, grade, quantity and delivery address.
We typically offer FOB, CIF and DAP from the ports of Douala and Kribi. Exact terms are confirmed in the quote.
Terms (deposit, letter of credit, etc.) are defined based on the buyer profile and volume. To be confirmed case by case.
We only display a certification when it is valid and verifiable (logo + certificate). Ongoing processes are indicated as such.
We structure due-diligence data: plot geolocation, proof of legality, post-2020 deforestation-free elements and lot-related documents. EUDR application varies depending on the buyer's competent authority; we remain factual and do not provide legal advice.
We prepare the data and documents required for the due-diligence dossier. The final declaration remains the responsibility of the operator concerned.
Yes, our approach targets plot-level traceability with GPS coordinates, documented boundaries and lot linkage.
We prepare available evidence and verification data. The final assessment depends on buyer requirements and competent authorities.
Yes, an example dossier can be shared on request to show the data available per lot.